Refund policy

 

 

KADHAWANI — Refund & Return Policy

At Kadhawani, every jar is carefully prepared using the traditional bilona method. Given the nature of our product, we follow a mindful and limited return policy.

Returns & Exchanges

We offer a 2-day return window from the date of delivery.

To be eligible:

- The product must be unused and unopened

- It should be in its original packaging

- The invoice must be available at the time of pickup

When a return or exchange is accepted:

- You receive a damaged or incorrect product

- The seal is broken at the time of delivery

- The product is expired upon arrival

Important notes:

- Products that have been opened or used cannot be returned

- Items purchased during sale or gifting categories are non-returnable

- Any issue must be reported within 48 hours of delivery

- A complete unboxing video is required for verification

Return process:

- Pickup will be arranged from your delivery address

- You will be informed of the pickup timeline

For exchanges:

- The replacement will be delivered within 3–5 working days after pickup

Cancellations:

Orders can be cancelled only before dispatch. Once shipped, cancellations are not possible.

Kadhawani reserves the right to cancel orders due to:

- Stock unavailability

- Pricing or technical errors

- Verification issues

Refunds:

- Refunds are processed after the product is received and inspected

- The item must be returned in its original condition and packaging

Kindly record an unboxing video showing the package label and contents for smooth processing.

Partial COD payments are non-refundable

Need help? Reach out to us at:

care@kadhawanifoods.com