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KADHAWANI — Refund & Return Policy
At Kadhawani, every jar is carefully prepared using the traditional bilona method. Given the nature of our product, we follow a mindful and limited return policy.
Returns & Exchanges
We offer a 2-day return window from the date of delivery.
To be eligible:
- The product must be unused and unopened
- It should be in its original packaging
- The invoice must be available at the time of pickup
When a return or exchange is accepted:
- You receive a damaged or incorrect product
- The seal is broken at the time of delivery
- The product is expired upon arrival
Important notes:
- Products that have been opened or used cannot be returned
- Items purchased during sale or gifting categories are non-returnable
- Any issue must be reported within 48 hours of delivery
- A complete unboxing video is required for verification
Return process:
- Pickup will be arranged from your delivery address
- You will be informed of the pickup timeline
For exchanges:
- The replacement will be delivered within 3–5 working days after pickup
Cancellations:
Orders can be cancelled only before dispatch. Once shipped, cancellations are not possible.
Kadhawani reserves the right to cancel orders due to:
- Stock unavailability
- Pricing or technical errors
- Verification issues
Refunds:
- Refunds are processed after the product is received and inspected
- The item must be returned in its original condition and packaging
Kindly record an unboxing video showing the package label and contents for smooth processing.
Partial COD payments are non-refundable
Need help? Reach out to us at: